Legal Notices
Paper The Cracks Limited
Company No. 16278599
Registered Office: 15 Yalding Grove, Orpington, England, BR5 3SE
1. Terms and Conditions
By accessing this website and engaging the services of Paper The Cracks Limited, you agree to the following terms and conditions:
1.1 Services
We provide wallpaper installation, internal and external cladding, and associated decorative surface services. All quotations are subject to site inspection and material availability.
1.2 Booking and Payment
Bookings require written confirmation. A deposit may be requested before work commences. Full payment is due upon completion unless otherwise agreed. We reserve the right to charge late fees on overdue invoices.
1.3 Cancellations
Cancellations must be made at least 48 hours in advance. Late cancellations may incur a charge equivalent to 25% of the total job value.
1.4 Liability
We take every reasonable measure to prevent damage during installation. However, Paper The Cracks Limited is not liable for existing structural issues or latent defects. Any loss or damage due to force majeure is excluded.
1.5 Warranty
All workmanship is guaranteed for 12 months. This does not cover normal wear, improper maintenance, or materials provided by third parties.
1.6 Use of Website
All content on this site is owned by Paper The Cracks Limited. You may not reproduce or redistribute content without prior written permission.
2. Privacy Policy
We take your privacy seriously. This policy outlines how we collect, use, and store your personal information.
2.1 Data Collection
We may collect your name, address, contact number, and project requirements when you contact us or fill in our forms.
2.2 Data Usage
Your data is used solely to respond to enquiries, deliver services, and issue documentation such as quotes and invoices.
2.3 Data Storage
Personal data is stored securely on encrypted devices and platforms. We do not share your data with third parties unless required to fulfil a service or by law.
2.4 Access and Removal
You may request a copy of the data we hold or ask us to delete your information at any time by emailing info@paperthecracks.co.uk
3. Cookies Policy
Our website uses cookies to enhance the user experience and track basic analytics.
3.1 What are Cookies?
Cookies are small text files stored on your browser. They help us understand how visitors interact with the site.
3.2 How We Use Cookies
We use cookies to:
- Remember user preferences
- Track performance and site traffic (via Google Analytics or equivalent)
- Enhance security and loading speed
3.3 Managing Cookies
You can disable cookies via your browser settings. Please note this may affect the functionality of some site features.
4. GDPR Compliance
As a UK-based business, we comply with the General Data Protection Regulation (GDPR).
4.1 Lawful Basis
We process your data on the basis of legitimate interest and consent, where applicable, for the purposes of providing our services.
4.2 Data Subject Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
4.3 Retention
We retain customer data for up to 7 years for accounting and regulatory purposes, after which it is securely deleted.
Contact Us
If you have any questions about these terms or how we use your data, please contact:
info@paperthecracks.co.uk